Privacy Policy
Effective Date: June 1st, 2025
1. Introduction
GLOB3 di Gazzeri Antonio (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you use the GLOB3 Explorer web application (“Service”).
Our company is based in Italy and complies with the European Union General Data Protection Regulation (GDPR).
2. Data Controller
The data controller responsible for your personal data is:
GLOB3 di Gazzeri Antonio
Email: info@glob3.com
Registered in Italy, VAT Number 07468210484
3. Personal Data We Collect
- Account Information: email address, name (if provided), and authentication data via Entra External tenant or Google OAuth.
- Location Data: your geographic coordinates when you consent to share location to enable location-based services.
- Microphone Access: audio data captured during voice interactions, used solely to provide the virtual tour guide experience.
- Push Notifications: if you opt-in, permission to send push notifications.
- Cookies:
- Language preference cookie (e.g., "en", "it").
- Referral code cookie, if you access the app via a referral link, to track referral-based rewards.
- Usage Data: interactions with the Service, including credits consumed, sessions started, errors, and analytics data to improve the Service.
4. How We Use Your Data
- To provide and personalize the Service, including delivering AI-powered virtual tour guidance.
- To authenticate and manage your user account.
- To process payments via Paddle and manage purchases of credits.
- To provide location-based content and experiences using Google Maps API.
- To process voice commands and responses using OpenAI Realtime API.
- To send push notifications if you consent.
- To analyze and improve our Service.
- To comply with legal obligations.
5. Legal Basis for Processing
Our legal basis to process your personal data includes:
- Your consent, for location sharing, microphone access, and push notifications.
- Performance of a contract, for providing the Service and processing payments.
- Legitimate interests, for service improvements and fraud prevention, balanced against your rights.
6. Sharing Your Data
We do not sell your personal data. We may share your data with:
- Paddle.com Market Ltd, as the Merchant of Record for payments and invoicing.
- Microsoft Entra External ID for authentication.
- Google Maps API for location services.
- OpenAI for voice AI processing.
- Authorized service providers under contract who assist in operating the Service.
We require all partners to comply with GDPR and use your data only for the specified purposes.
7. Data Retention
We retain your personal data only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights
Under GDPR, you have the right to:
- Access your personal data.
- Rectify inaccuracies.
- Request deletion (“right to be forgotten”) when applicable.
- Restrict or object to processing.
- Data portability.
- Withdraw consent at any time for processing based on consent.
- Lodge a complaint with a supervisory authority.
To exercise your rights, contact us at info@glob3.com.
9. Cookies
We use cookies to:
- Store your language preference.
- Track referral codes for promotional purposes.
You can manage cookie preferences via your browser settings.
10. Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or destruction.
11. International Transfers
Your data may be processed or stored outside the EU/EEA by service providers such as OpenAI or Paddle. We ensure appropriate safeguards are in place to protect your data in accordance with GDPR.
12. Children’s Privacy
The Service is not intended for children under 13 years old. We do not knowingly collect data from children without parental consent.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or email.
14. Contact Us
For questions or concerns about this Privacy Policy or your personal data, please contact:
Email: info@glob3.com