Effective Date: June 1st, 2025
GLOB3 Explorer is an AI-powered virtual tour guide. Users create a GLOB3 account with their email address or log in with their Google credentials to access interactive, voice-based cultural experiences.
New users receive 20 free credits upon registration.
Additional credits can be purchased via Paddle. Prices are shown in EUR or USD, depending on the language choice, and will be converted into the user's local currency at the time of purchase. Prices shown are taxes included.
A session is a set of interactions with the guide at one point of interest, ending when the user presses Stop.
Credit cost:
Maximum per session: 9 questions following the initial audio guide.
All purchases are processed by Paddle.com Market Ltd, who issues your invoice and manages tax compliance.
In accordance with EU and Italian consumer protection laws, you have the right to withdraw from your purchase within 14 days without providing any reason. However, this right expires once the digital credit usage begins. You may request a withdrawal and refund during the 14-day period only if the purchased credits have not yet been used, even partially.
Credits are non-refundable except in the following cases:
For refund assistance, contact Paddle: https://paddle.net
Or email us at info@glob3.com.
It is forbidden to:
Accounts may be suspended or terminated if:
Unused credits are forfeited upon termination.
All content (text, images, audio, software) is the property of GLOB3 or its licensors. No reproduction is permitted without consent.
We provide the Service “as is”. We do not guarantee uninterrupted service or accuracy of content.
Our liability is limited to the amount you paid in the last 6 months.
We process your data in accordance with the EU GDPR. See our Privacy Policy for full details.
These Terms are governed by Italian law.
Disputes shall be resolved by the Court of Florence, unless otherwise required by EU consumer protection law.